Daily Dad Joke Mug

Everyone at That's So Dad is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your products are not what you expected, you are free to return it within 30 days of your purchase date. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.

So just how can we do this? That answer is easy. That's So Dad is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.

How To Make A Return

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:

Email info@ThatIsSoDad.com to get an return number  - Before a return can be processed, we need to verify the purchase was made on ThatIsSoDad.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.Refunds will appear in your account within 3 business days of your return.Repackage your return and ship the package back to the That's So Dad Returns Department via USPS, UPS, or FedEx To:

That's So Dad Returns Department

821 S Tremont St, Ste B

Oceanside, CA 92054 

Charges and Credits

Shipping charges - Customers are responsible for shipping costs to return items back to ThatIsSoDad.com.

Receiving your refund - That Is So Dad does not charge restocking fees. You will receive a full refund to the credit card or PayPal account originally used within 3 business days of your return.

Damaged or Incorrect Orders

If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

Email us at info@ThatIsSoDad.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, a return number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.

Replacements cannot be issued without a return number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.

Thank you for shopping at ThatIsSoDad.com, where we strive to offer excellent customer service and simple policies that won’t add stress to your life. Our entire team is dedicated to ensuring overall customer happiness, which starts with fulfilling orders as quickly as possible. This means we do our best to get orders shipped the next business day. Below is some additional information to consider when placing your ThatIsSoDad.com order.

Shipping Policy

Free Shipping - Some orders will qualify for free shipping. We're sorry, but due to the very high cost of international shipping, we can only offer free shipping in the USA.

Shipping Carriers - That Is So Dad ships most items via UPS or USPS. While we do our best to get orders delivered quickly, we cannot account for any delays UPS or USPS may have. However, if you let us know of a delivery that arrives outside our guaranteed window, we will gladly refund any shipping charges incurred.

Delivery Time:

• Standard/Free Shipping: Packages are typically shipped using USPS and normally arrive within 4 to 10 business days (excluding holidays).  

Shipping Confirmation and Tracking

• Shortly after your order ships, a tracking number will be sent via email with a link to track the package on the shipping company's website.